Account health is mission-critical on Amazon. We proactively monitor and resolve listing suppressions, policy violations, and catalog inconsistencies to ensure your business operates smoothly and in compliance with Amazon’s ever-evolving guidelines. Our goal is simple: eliminate friction so you can focus on scaling.
We stay ahead of Amazon’s policy shifts to prevent issues before they surface. From managing listing errors and condition complaints to avoiding restricted keywords, we ensure your listings stay compliant, visible, and sellable.
We quickly resolve the catalog issues that can disrupt your sales, from suppressed listings and stranded ASINs to incorrect variations and pricing errors. Whether it’s a high/low pricing suspension, attribution problem (even across marketplaces), or one of the many quirks that come with Amazon’s ever-changing system, we know how to fix it. Our focus is always on restoring your listings quickly, keeping them compliant, and ensuring they’re set up to perform optimally.
We help you enroll, maintain, and fully utilize Amazon Brand Registry to safeguard your intellectual property, secure content control, and prevent unauthorized listing edits or knockoffs.
We actively monitor seller ratings and product reviews to promptly identify and address any harmful feedback. When needed, we escalate abusive reviews, guide customer experience improvements, and protect your reputation.
Our goal is to grow and consistently maintain the ideal 1000 Account Health Rating. A perfect score not only minimizes the risk of enforcement actions, but it also unlocks strategic advantages. Amazon is significantly more likely to contact you first before taking punitive action, giving us the opportunity to resolve potential issues before they escalate.
When serious issues arise, such as suspensions or warnings, we take prompt action. We craft precise, compliant appeals, handle documentation, and escalate directly through internal Amazon teams. If you're enrolled in SAS Core or have an Amazon manager, we coordinate closely to fast-track escalations. And when needed, we’ve successfully resolved cases through executive-level outreach, including Jeff’s office.